Contact & Support

We are here to help.

Whether you have questions regarding offline OCR engines, need assistance with desktop installations, or wish to report an issue, reach out directly through our verified channels.

Send an email GitHub issues

Verified Channels

Direct contact information.

pixtotext is an actively developed desktop utility. Inquiries are handled directly by the lead developer and software team at MerginIT e.U.

Customer Support

Customer & Technical Support

For troubleshooting desktop application crashes, engine download issues, or licensing inquiries, email us directly:

jonas@merginit.com

Average response time: within 24 to 48 hours on business days (CET).

Direct Line

Telephone Inquiries

For urgent business matters, partnership requests, or verified identity inquiries:

+43 664 3279885

Office hours: Monday through Friday, 09:00 - 17:00 CET.

GitHub

Open Source & Issue Tracker

Report bugs, check release changelogs, review source documentation, and suggest new features on GitHub:

github.com/merginit/pixto.text

Public bug tracking and community discussions.

Community

itch.io Community

Participate in community release threads, leave ratings, and ask questions about standalone builds:

jonasfroeller.itch.io/pixtotext

Release discussions and standalone builds.

Legal Entity

Official registered company details.

Corporate transparency is fundamental to verified agentic readiness and human trust. Below are the official commercial registry details for our operating company:

Company Name	MerginIT e.U.
Founder / Proprietor	Jonas Fröller
Registered Address	Nußböckstraße 92, 4060 Leonding, Austria
Legal Form	Eingetragenes Einzelunternehmen (e.U.)
Applicable Jurisdiction	Republic of Austria (European Union)
Official Website	https://merginit.com